Insights
We act based on what we know and we always learn from what we do. We also think that sharing and collaborating is the best way to move things forward. Take a look at our research and insights and get in touch if you want to talk to us about what we do.
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Reflections on learning
Learning Manager, Kevin Maye, takes a look at some learning theories and how we can use them to improve our online platform of free digital skills courses, Learn My Way.
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Accessing HMRC services: the role of the community sector
Online Centres help people to interact more confidently with HMRC benefits and tax services. They use their holistic support model to identify and respond to a range of user needs. This report characterises these needs and the impact of Centres’ responses to them.